FAQs
What is the cost for having my computer dropped off for diagnosis, evaluation, and assessment, and what services do I receive?
For most cases, but not all*, a standard $60 Diagnostic Charge is due for each computer dropped off with Mac Nurse for service.
When a computer is dropped for service, repairs, or upgrades, the initial diagnostic charge includes the following five services:
1. One 30-minute appointment when you drop off your computer. This appointment allows for 30-minutes of information gathering for things we’ll need, like your passwords, assistance in filling out the Mac Nurse Intake Form, and a brief conversation about how our repair process works.
2. A full diagnosis of each unique computer’s software and hardware. This typically takes 24-72 hours from the time of initial drop-off.
3. An itemized Diagnostic report and Estimate for necessary and/or recommended repairs and upgrades.
4. A professional Tune-Up of your computer’s OS + Hard Drive - if your HD is functional. (Malware, if present, must be removed prior to HD Tune-Up).
5. One (non-mandatory but oftentimes strongly encouraged) 30-minute “post-op” consultation with Mac Nurse when you come to pickup your repaired computer. This is available when/if proposed repairs and services were approved, performed, and implemented. This post-service consultation is not included for customers who have rejected the work Mac Nurse proposed in their original Estimate.
*The Diagnostic Charge for liquid damaged computers is $90. For basic hardware repairs (especially for previously discussed screen repairs/replacements, power adapter purchases, battery installations, general Hardware Only replacement services, etc…), neither a Diagnostic/Intake Charge, nor a 30-minute “post-op” Mac Nurse consultation at the time of pick up is required. If you are uncertain whether or not your computer repair concerns require our standard Diagnostic/Intake service, please call us M-F 9am-5pm at 802-472-1727.
For a general list of prices, click HERE.
Is Mac Nurse for Sale?
Yes. Mac Nurse is for sale and will liklely sell (to the right person) in 2024/2025. Want to learn more? Click HERE: https://www.vtmacnurse.com/mac-nurse-is-for-sale
Will Mac Nurse provide an Estimate before repairing my computer?
Every computer repair is unique, and Mac Nurse will be providing you a written Estimate with an itemized list of all necessary and recommended repairs prior to any work being performed. This typically takes 1-3 days from the date and time of initial drop-off. Thank you for understanding that we are not generally able to offer verbal or written Estimates in advance of a device being dropped off for professional evaluation.
What kind of turnaround time can I expect?
While some repairs and upgrades can be completed with same-day service, the majority of repairs and upgrades are 1-3 days to fully diagnose, and then typically another 24 to 48 hours from a customer’s acceptance of their Estimate to implement and complete most service. If a computer is going to take a longer-than-typical time to complete, this will either be noted at the time of drop off, in your initial Estimate, or discussed when we connect over the phone or over email about your computer’s repairs. If you are feeling antsy about being without your beloved computer for a few days, Mac Nurse can easily make a RENTAL computer available to you. Learn more about rental Macs by clicking HERE.
If your computer is coming in for a Warranty Repair, complimentary loaner Macs are typically available and turnaround time will be as fast as our hands can move!
I don’t want to leave my computer there. Can Mac Nurse just fix it while I wait?
There are times when real-time, premium, same-day service is possible. For premium REAL-TIME REPAIR service, time is billed at our Real-Time Repair rate of $75/half-hour + the cost of additional services such as Malware Removal, OS Installation, Time Machine Backups, etc.
Real-Time Repair services can be scheduled by speaking directly with Mac Nurse and cannot be scheduled independently using our online booking calendar. Thank you for calling Mac Nurse at 802-472-1727 to schedule in your Real-Time Repair appointment. If this feels too expensive, Mac Nurse is also proud to have available RENTAL laptops. Learn more here: www.vtmacnurse.com/rentals
Does Mac Nurse RENT computers?
Yes. Beginning in 2023, Mac Nurse is now Vermont’s official Mac rental hot-spot! Need to rent a MacBook from us? Click HERE to begin the process. www.vtmacnurse.com/rentals
Why aren’t you open on weekends?
We like having our weekends to unwind and live a little. Some of the things we do on the weekends include: hiking, mountain biking, playing pickleball, playing tennis, skiing, snowboarding, cutting trees, splitting firewood, gardening, watching movies at home, seeing friends, going out for brunch and dinner, spending time with extended family (and answering their tech support questions), building chicken coops, hanging out with the chickens and other pets (dogs and cats), and other weekendy non-computer-worky stuff!
Why can’t I schedule an appointment online? Your booking page says: “No slots available”. Are you out of business, on vacation, or is your website broken?
“No slots available” usually indicates that we are booked up and all of the appointments on the dates/times you’re looking into are filled, or you’re just looking at a date too far into the future. Our online scheduler books out up-to 14 days in advance. Without a doubt, we are very much in business!
In order to provide high quality service and fast turnaround times, we can only schedule in so many appointments on any given day. Mac Nurse is generally a 1-person business running two separate locations. Despite our finite resources, there’s always a chance we might be able to squeeze you in (even when we’re fully booked up) depending on the circumstances your computer is in. Being gentle, patient, and kind towards us greatly increases one’s chances, too.
Best thing to do is try reaching us by phone at 802-472-1727 so we can learn more about your computer’s situation and determine if we can try to either fit you in during the next 2 weeks, schedule an appointment for a date/time beyond the next 2 weeks, or place your name on our wait-list so we can contact you asap when a time slot opens up.
I have some questions about how to use certain aspects of my computer. Do I need to schedule an appointment to have my questions addressed?
Yes. Mac Nurse is always happy to consult with you one-on-one either by phone, screen-share, or in person. Scheduling an appointment is the best way to have all of your wonderful questions properly and professionally answered. Mac Nurse one-on-one consultations are billed in 30-minute increments and can be easily scheduled online through our Book An Appointment portal or even better, by calling us on the phone at 802-472-1727.
What services does Mac Nurse offer?
To see a complete list of services and products that Mac Nurse is proud to offer, click HERE.
What is Mac Nurse’s hourly rate for one-on-one consulting?
$50.00/half-hour at both our Stowe or Hardwick office, billed in 30-minute increments.
$50.00/half-hour for Mac Nurse Tech Support via phone and/or screenshare, billed in 30-minute increments.
$60.00/half-hour on-location at your home or business, billed in 30-minute increments. There is a 1-hour minimum for on-location support in Zone A, and a 2-hour minimum in Zones B-F.
$75.00/half-hour for special Real-Time Repair service at the Mac Nurse office, billed in 30-minute increments.
What is Mac Nurse's Travel Charge for on-location support?
Zone A: Less than 7 miles from Stowe or Hardwick: $0 Free
Zone B : 7-15 miles from the Mac Nurse office: $30
Zone C : 16-30 miles from the Mac Nurse office: $45
Zone D : 31-50 miles from the Mac Nurse office: $60
Zone E : 51-90 miles from the Mac Nurse office: $90
Zone F : 90+ miles from the Mac Nurse office: $120+
Can Mac Nurse repair my Mac if it’s covered under AppleCare?
Mac Nurse has a very special repair program we call Mac Nurse Premium WHITE GLOVE service. Click HERE to learn more about our WHITE GLOVE service.
What’s the difference between One-on-One Tech Support and Repair?
One-on-One Tech Support: Your computer is working beautifully and perfectly, but you wish to know how to use it more effectively. Perhaps there are some aspects of your Mac that you’d like to be more fluent with. This is an excellent opportunity for one-on-one tech-support with Mac Nurse. Click HERE to schedule this type of appointment.
Drop-off for Repair: If any aspect of your computer isn’t working properly, or is behaving poorly or erratically, then it should be dropped off for a professional diagnosis and repair. Some typical examples include:
Computer runs very slowly
Computer experiences the rainbow wheel / pinwheel often
Computer freezes
Computer doesn’t start up
Mac starts up, but doesn’t boot up all the way
Trackpad doesn’t work
Cursor moves erratically
Battery doesn’t hold a suitable charge or dies quickly or unexpectedly
Customer has trepidations about performing Upgrades or Updates
OS won’t Upgrade or Update
Screen is black, dim, or cracked
Keyboard doesn’t fully function
Mac has annoying pop-up windows
Computer just isn’t working the way customer believes it should
Computers can be dropped off for repair by appointment. Click HERE for more information on how to schedule an appointment to drop off your computer for evaluation and repair.
Will Mac Nurse buy my old or not-perfectly-working Mac?
Yes. Typically, we are interested in purchasing year-model 2015 and newer Macs from our customers. In coming years, we will also be phasing out our purchasing and selling 2012-2014 models in order to focus more on 2015 and newer generation models. If you have an older Mac that you’d like to sell Mac Nurse, please fill in this easy online form anytime and we’d be happy to discuss the possibilities of how we might be able to purchase it from you, or offer an even more attractive trade-in value! ONLINE FORM.
Does Mac Nurse offer Gift Certificates?
Yes. We are proud to offer Gift Certificates. To learn more about the best ways to purchase a Gift Certificate for a friend, loved one, family member, or associate, click HERE.
Why am I having such a difficult time scheduling an appointment using the online scheduler?
‘Cause you’re stupid!!! No, but seriously, and all joking aside, some people find the process quite easy, while others have voiced frustration. No worries. All you have to do is call Mac Nurse M-F 9am - 12pm and 2pm - 5pm at 802-472-1727 (this is a landline and does not receive texts) and we can find out what your needs are, what type of appointment would be best for you, and then we can easily have you come in right away, or schedule something for a date in the upcoming future. It's as easy as a phone call.
What should I bring along to my appointment?
1. Your Computer and power cord. Re: Power cords: It is better to have it and not need it than to need it and not have it, so thank you for remembering to bring it with you.
2. Your mobile phone and/or iPad just in case we need to have Apple, Google, or Yahoo send a text message to your device in order to authenticate something on your computer. In most cases you will not need to leave your smartphone or tablet with us, but please remember to bring it with you so it is available when/if it is needed.
3. External Hard Drive and/or backup system for your computer if you have one.
4. Your usernames and passwords for your email accounts, your computer, devices, Apple ID, iCloud, Google Drive account, and Dropbox account. To learn more about your privacy, see the Mac Nurse Privacy Policy.
Can I just stop by whenever I want during your regularly posted hours of operation?
Our current business protocols allow for dropoffs and pickups by chance, or by appointment (similar to a doctor’s office). Please call 802-472-1727 so we can best answer any questions you have about your dropoff or pickup.
How can I schedule an appointment with Mac Nurse in Hardwick?
Office hours at our Hardwick location are limited to two days/week, by appointment. If there appears to be no slots available at our Hardwick office, please call us at 802-472-1727 and we’d be happy to do our best to do our best to squeeze you in, ok.
Can I have Mac Nurse install the latest version of Microsoft Office on my computer for me while it’s in the shop for upgrades and repairs?
Absolutely. Simply click on our easy-to-fill-in Microsoft Office Installation Form and consider your computer on its way to having all of the latest/greatest and most compatible features of Microsoft Office setup and installed on your Mac.
Can I have Mac Nurse install Anti-Virus/Anti-Malware software on my computer for me?
Yes. Your Mac deserves the best Anti-Virus software, and Mac Nurse can set it all up for you providing the best, most reliable, and most affordable Anti-Virus protection available. Simply click on our easy-to-fill-in Mac Nurse Anti-Virus Installation Form: Malwarebytes Installation — and before you know it, your Mac will have the protection it needs to keep it running smoothly, and free of Malware and Viruses. The cost for this special Mac Nurse installation service is a one-time setup charge of $80, plus the annual subscription charge paid directly to Malwarebytes (typically around $50-$75/year depending on your subscription preferences).
Can I have Mac Nurse install both Anti-Virus software and Microsoft Office on my computer for me at a discounted rate?
Yup! Here’s a link to the special form just for that: Malwarebytes + Microsoft Office Installation
Can Mac Nurse help me get my stuff backed up and sync’d with the Cloud? I really want to make sure my photos, videos, contacts, calendars, documents, etc. are setup to work properly with the Cloud.
Yes. We here at Mac Nurse are experts on all things Cloud related, be it iCloud, Dropbox, or Google Drive. Whatever your needs are, we can make it work, and we’ll do our best to help you set in place reasonable steps to take moving forward to ensure that your devices’ relationship with the Cloud stays happy and healthy.
Can Mac Nurse help me get my stuff off of the Cloud and onto my computer or external hard drive? I really don’t want my stuff on the Cloud.
Yes. We here at Mac Nurse are experts at severing people’s devices from their Cloud relationship. Want all your stuff to stay on your device or be moved to an external Hard Drive? We’ve got the tools and the know-how to get all of your devices free and clear of the Cloud.
Why does Mac Nurse need my Admin password, and Apple ID/iCloud username and password?
Without these login credentials, we are not able to service your computer. Nearly everything that we are going to diagnose and fix in your computer will require us to log into your Mac using your security credentials. Under normal circumstances, this protects you from having unauthorized people make administrative level changes to your computer. However, to diagnose and professionally repair your computer, we will need administrative-level privileges, and these can only be granted through logging into your computer using your Administrator/User Account password and Apple ID/iCloud account password. Essentially, not providing Mac Nurse with these vital pieces of information would be tantamount to dropping your car off with a mechanic for repair, and then locking the doors and taking your car keys home with you. In a nutshell, we need your keys! ;-) To learn more about our Privacy Policy and about protecting your personal information, see our Privacy Policy details HERE.
Why does Mac Nurse need my email account login information?
Many times throughout the repair process, we will need to access emails sent to you to authenticate a download or install a new piece of software. Having access to your email accounts grants us the ability to streamline the repair process and also adjust the multitude of email account settings to enable all of your email accounts to work seamlessly across all of your devices without worry. Additionally, quite often during Tune-Ups and repairs, various email accounts need to be reconfigured, and sometimes even deleted and then re-entered into your computer to allow them to function properly again. With your login credentials, these aspects can be quickly and easily repaired. This complimentary service is included with your initial Intake/Diagnostic/Tune-Up charge. If you do not wish to volunteer this sensitive information, Mac Nurse will happily consult with you one-on-one to remedy these aspects in real-time at the standard hourly rate. This way, when prompted for your secure passwords, you may enter them yourself. To learn more about our Privacy Policy and about protecting your personal information, see our Privacy Policy details here.
How do I schedule an appointment for Drop Off Service with Mac Nurse?
1. Book an appointment online: Click here to book an appointment
2. Call Mac Nurse: 802-472-1727
Below is the more detailed version of how to schedule an appointment with Mac Nurse:
1. Click here to schedule a date and time. (This online scheduler is the fastest and most effective way to schedule an appointment). Simply choose the FIRST item on the list of services: "Appointment to Drop-off your computer for Diagnosis, Upgrades, and/or Repairs (30 minute block)" to schedule your appointment and consider it officially booked. Be sure to click on the “Book My Appointment” button at the very end to CONFIRM the details and officially book your appointment. You will receive a confirmation email once this is complete. If you do not receive a confirmation email, then you have not successfully booked an appointment.
2. Call the Mac Nurse at 802-472-1727 to have any quick questions about appointments answered, and schedule a date and time for an appointment. If you are looking for a SAME-DAY appointment or an appointment for later in the future than 14 days away, calling on the phone is the only way to do it. If we are not able to answer, please let us know the best number and time to call you back and your call will be returned as soon as possible. If you would like to arrange a meeting at the Hardwick location, and there appears to be no slots available, it is sometimes possible for us to squeeze in a special appointment for customers, and requires reaching Mac Nurse by phone to schedule a special appointment at this location. Please call the Mac Nurse at 802-472-1727.
Click here to book an appointment using the online scheduler.
How do I schedule an appointment for one-on-one consulting and tech support?
1. Click here to book an appointment to schedule a date and time. (This online scheduler is the fastest and most effective way to schedule an appointment). Simply choose the item from the list of services that meets your needs best (60-minutes, 90-minutes, 120-minutes, etc…). Be sure to click on the “Book My Appointment” button at the very end to CONFIRM the details and officially book your appointment. You will receive a confirmation email once this is complete. If you do not receive a confirmation email, then you have not successfully booked an appointment.
2. Call the Mac Nurse at 802-472-1727 to have any quick questions about appointments answered, and schedule a date and time for an appointment. If you are looking for a SAME-DAY appointment or an appointment for later in the future than 14 days away, calling on the phone is the only way to do it. If we are not able to answer, please let us know the best number and time to call you back and your call will be returned as soon as possible. If you would like to arrange a meeting at the Hardwick location, and there appears to be no slots available, it is sometimes possible for us to squeeze in a special appointment for customers, and requires reaching Mac Nurse by phone to schedule a special appointment at this location. Please call the Mac Nurse at 802-472-1727.
Click here to book an appointment using the online scheduler.
What if I need to cancel or reschedule an existing appointment with Mac Nurse?
Should you need to reschedule or cancel your existing appointment with Mac Nurse (12 hours or further in advance), there are several free and easy ways to do this: (Mac Nurse has a $30 Cancellation Policy for no-shows or cancellations made within 12 hours of scheduled appointments).
1. Click on the link for “Reschedule” or the link for “Cancel Appointment” that is located on the lower right side of the ORIGINAL email that was sent to you when your appointment was first scheduled. (Please see photo below of what this will look like and where these links are located).
2. Contact Mac Nurse with no fewer than THREE date/time combinations to choose from. If any of your requested dates/times are available, you will receive a confirmation email confirming one of those times.
3. Call the Mac Nurse at 802-472-1727 to have any quick questions about appointments answered, and re-schedule a date and time for a new appointment. If you are looking for a SAME-DAY appointment or an appointment for later in the future than 9 days away, calling on the phone is the only way to do it! If we are not able to answer, please let us know the best number and time to call you back and your call will be returned asap.
If I need to ship something to Mac Nurse, where can I ship it to?
USPS Mail:
Mac Nurse
PO Box 181
Hardwick, VT 05843
FedEx or UPS:
Mac Nurse
Streetside Entrance
782 Mountain Rd.
Stowe, VT 05672
What kind of Warranty does Mac Nurse offer with its services and repairs?
Parts and service for previous repairs are covered by Mac Nurse’s unbeatable Warranty.
If you are lucky enough to possess a Mac Nurse refurbished and warrantied Mac, then you’ll be happy to know that this, too, comes with its very own, special 1-Year Limited Warranty. To learn more about Mac Nurse’s 1-Year Limited Warranty for Macs purchased directly from us, click HERE.
Can I have Mac Nurse install a new Battery, Trackpad, or Screen in my computer, and not pay the standard diagnostic charge?
Yes, but… it is strongly advised to have your computer dropped off for a complete diagnosis before having replacement parts installed. To learn more about the pros and cons of having hardware repaired or replaced without receiving a thorough and professional diagnosis of your computer, please click the following link to view and fill in the Mac Nurse Hardware Only Repair Waiver.
If I buy my own parts online, can I hire Mac Nurse to install these new parts in my computer?
For the most part, no, but there are a few scenarios where this could be possible depending on the circumstance. Calling Mac Nurse directly to discuss your unique situation is ideal.
What does Virus / Malware removal cost?
Professional removal of 1 instance of Malware/Bloatware, nefarious and harmful browser extensions, and "PUPs": $95.00
Professional removal of 2 to 6 instances of Malware/Bloatware, nefarious and harmful browser extensions, and "PUPs": $150
Professional removal of 7 or more instances of Malware/Bloatware, nefarious and harmful browser extensions, and "PUPs": $195.00
“PUP” stands for Potentially Unwanted Program.
How much does it cost to have my computer backed up?
$50: Backup to a customer’s existing provided External Hard Drive.
$120: Backup to a 1TB External Hard Drive purchased from the Mac Nurse. Cost includes all formatting, partitioning, and professional backup of your complete system and data before and after services are performed
$150: Backup to a 2TB External Hard Drive purchased from the Mac Nurse. Cost includes all formatting, partitioning, and professional backup of your complete system and data before and after services are performed
$180: Backup to a 4TB External Hard Drive purchased from the Mac Nurse. Cost includes all formatting, partitioning, and professional backup of your complete system and data before and after services are performed.
Does Mac Nurse sell Power Adapters (aka Charging Cords) for MacBooks, MacBook Airs, and MacBook Pros?
New from Mac Nurse: Mac Nurse is happy to sell new, reliable, and high quality non-OEM Power Adapters for $70-$100, which include a 1-Year Warranty through Mac Nurse for free repair (if possible) or free replacement (if non-repairable) within 365 days of purchase. To purchase a Power Adapter from Mac Nurse, click on the following link: http://www.vtmacnurse.com/poweradapterpurchase
Used / Pre-Owned from Mac Nurse: Mac Nurse sometimes (but not always) has pre-owned OEM and non-OEM Power Adapters at a discounted rate of $35-$70 depending on overall physical condition and model. These come with a 90-day Mac Nurse Warranty. Demand is high for Used / Pre-Owned Adapters, so we do not always have them in stock. They sell out quite quickly! To purchase a Power Adapter from Mac Nurse, click on the following link: http://www.vtmacnurse.com/poweradapterpurchase
New from Apple, Inc: You may purchase an official, brand new, Apple Power Adapter from www.apple.com for usually around $79.00 - $99.00 (depending on the model), and Apple will ship it to you with free shipping for 2-3 days delivery time (or +$17 for next-day Shipping). Your Warranty will be for 1-Year and serviceable only by Apple by contacting Apple Customer support at 1-800-MY-APPLE.
If you are still interested in purchasing a Power Adapter from Mac Nurse, click here to begin the journey!
What is the Mac Nurse Buyers’ Assistance Program?
If you would like to make sure that the computer or mobile device you’re looking for is spec’d out correctly to meet your long term needs, and you desire assistance in ordering a new Mac, iPad, or iPhone, we can easily schedule an appointment with you for a consultation to get things started.
Our Buyers’ Assistance Program is a service Mac Nurse offers for consultation and guidance in acquiring a brand new Apple computer, iPad, and/or iPhone. With this $50 service, Mac Nurse will consult with you for 30-minutes by phone or in person, and will help you acquire and purchase the perfect device(s) that will best meet your long term needs, at the best price possible – nothing more, nothing less.
In most cases, your devices will be ready for you within about 1-5 days (or sometimes a bit longer for custom builds). Apple Warranty and AppleCare+ Extended Warranty for new devices will be through APPLE, Inc.
Most customers save between $200-$800 by consulting with Mac Nurse in their quest for purchasing a new Apple device.
Click BOOK AN APPOINTMENT to schedule this consultation. Simply choose the item on the list of services titled: Purchase a NEW device and subtitled: Buyer’s Assistance Program (60 minute block) to schedule your appointment and consider it officially booked.
What should I do if my computer gets wet?
Stop immediately. Just stop. Stop trying to turn it on and use it. Please, for God’s sake, stop it stop it stop it! What you should do is turn your computer off (press and hold the power button for 10 seconds) and not try to turn it back on again, ever. Do not pass go, do not collect $200. Simply schedule an appointment to have your computer diagnosed and repaired asap… and do NOT try turning it back on. Don’t be bad, be good!
Will placing my water-damaged computer or device in a bag of rice help it work again?
Authoritatively, no. If you place your device in a bag/box/bowl of rice, what this will do is get rice and all of its starchy and sticky bits all over the inside and outside of your device. It will increase the cost of repair since we will have to spend extra time cleaning off rice that is stuck to all of the parts of your computer. If you do have the misfortune of getting your device wet, please see Mac Nurse Tech Tip #16 for best practices to ensure your device can be more affordably repaired and survive such an unfortunate mishap! Be nice, don’t waste rice!
If my computer requires Logic Board Repair, how does this process work?
There are only a small handful of reputable places in the country that do professional level, micro-soldering Logic Board Repair (especially for liquid damaged Macs), and Mac Nurse is proud to be partnered with one of the most exclusive commercial-level repair houses. When your Mac needs Logic Board Repair, Mac Nurse will quickly ship out your computer to our repair partner asap. Turnaround time is typically about 3-5 weeks. All Logic Board repairs come with Mac Nurse’s unbeatable 1-Year Warranty, too!
Can I have Mac Nurse erase/wipe and or prepare my old computer so I can either dispose of it safely or pass it along to the next lucky recipient without all of my private and personal data on it?
Mac Nurse offers the following services:
1. Erase/Wipe of your computer’s Internal Hard Drive: $50
This is an excellent option when you are looking to dispose of your device and would like to be sure none of the personal or private data that was on the computer is accessible to anyone in the future.
2. Erase/Reformat/Reinstall a new version of an Operating System: $95
This is the best option when you are looking to pass your computer along to the next lucky recipient without all of your private and personal data on it. This service includes a complete erase of your computer and a clean installation of the newest and compatible Operating System your older Mac is able to run.
Can I have Mac Nurse recycle or dispose of my old or unwanted Mac?
Mac Nurse does offer this service for $15-$25 for the first computer (depending on if it’s a laptop or a desktop) and $10/additional device. This charge includes: Proper, safe, and timely disposal of your unwanted electronic device at an authorized E-Waste Recycling facility. Disassembly of computer into its basic components. Removal of Battery for proper recycling of Battery separate from other computer parts (for Battery powered devices).
Feeling DIYish? Here’s two local Vermont-based transfer stations that do accept and properly dispose of E-Waste:
All Metals Recycling in Hardwick/Wolcott, VT: (802) 472-5100 https://www.amrvt.com
LRSWMD Stowe Transfer Station (aka the Stowe Dump) in Stowe, VT: (802) 253-4059 https://www.lrswmd.org/index.php/facilities/stowe
Are you an official Apple Authorized repair facility?
No and no thank you. Apple Authorized repair centers generally move as slowly as the typical bureaucracy that manages them. Apple Stores are notorious for disseminating misinformation about what is or is not repairable, as well as the related costs. Oftentimes, Apple Authorized repair centers and Apple Stores are caught charging upwards of a thousand dollars for repairs that should cost $100! Turnaround times at many Apple Authorized locations are likely 2-3 weeks (as opposed to 2-3 days here at Mac Nurse) and costs will usually be 2x-3x as much as Mac Nurse charges. For in-warranty repairs using your AppleCare or AppleCare+ Warranty, though, they are your best (and only) choice.
If you need to see a specialist at an Apple Authorized repair center, here is a short list of the nearest Apple authorized facilities:
SMALL DOG ELECTRONICS
100 DORSET ST.
SOUTH BURLINGTON, VT 05403
SYSTEMS PLUS COMPUTERS
LEBANON, NH 03766
603-643-5800
LAKES REGION COMPUTER
CENTER HARBOR, NH 03226
603-253-9847
COMPUTER SOLUTIONS
KEENE, NH 03431
802-251-0479
ACT COMPUTERS
RUTLAND, VT 05701
802-747-3228
Does Mac Nurse repair or sell iPhones and iPads?
Nope! Although Mac Nurse DOES repair and sell most Mac products (MacBooks, MacBook Pros, iMacs, Mac minis), and we DO offer tech-support for iPads, iPhones, and Apple Watches, at this time, Mac Nurse does not offer physical repair, battery replacements, or sales of iPhones, iPads, or Apple Watches. Mac Nurse is always happy to provide tech support, instructions, and consultations about how to use/sync/work/optimize all of the latest features of your iPhone, iPad, and Apple Watch.
For physical hardware repairs or service of iOS devices (iPhones, iPads, and Apple Watches), Mac Nurse currently recommends MOBITECH in Montpelier. Their reputation for reliable and professional iPhone and iPad service is second to none.
MOBITECH specializes in the following iPad, iPhone, and Apple Watch services:
● Screen replacements
● Battery replacements
● Charge Port repairs
● Microphone and speaker repairs
● Charge port repairs
● General iPad, iPhone, iPod, and Apple Watch repairs
● Sales of pre-owned iPads, iPhone, and other non-Apple smartphones
To contact MOBITECH, receive an Estimate, and schedule a repair of your device, visit them at https://www.mobitechvt.com or call them at (802) 793-0799.
Does Mac Nurse offer website design services?
Mac Nurse recommends the following Web Design services in Vermont:
1. Julia Wilk of Wheelhouse Web. Visit wheelhorse-web.com to learn more.
2. Kathryn Lovinsky of 3rd Floor Media Vermont in Hardwick. Visit 3rdfloormediavt.com to learn more.
3. Elisa Clancy of 3W Promotions. Visit www.3wpromotions.com to learn more.
Why hasn't Mac Nurse responded to any of my Text Messages or Facebook Messenger messages?
To reach Mac Nurse, you can either email us, call us, or click the link for CONTACT. We are so happy to meet all of your needs using one of these communication methods. Although we encourage customers to reach out for support any day / any time, we thank you for understanding that Mac Nurse does not communicate with customers via Facebook Messenger or Text Message. Should you initially reach out to us via Facebook or Text, we will provide instructions as to how to reach us by phone, email, or through our website, since we do not conduct business over Facebook Messenger or Text Messaging.
Why does everyone love working with Mac Nurse?
For the best in Apple computer service, repairs, and tech support, as well as the fastest turnaround time in Vermont, people keep choosing Mac Nurse time and time again. Mac Nurse is proud to be serving the greater Vermont community since 2011. Want to see what others are saying about Mac Nurse? Click HERE!